About The Word Factory

I've been working in journalism since high school and in content marketing since we called it custom publishing. When I’m not slinging words, I run our newsroom, manage client relationships and coach professionals who want to communicate better. My work also includes consulting with start-ups and Fortune 100 companies on communications and content strategy, workflow optimization and talent management/development. I've got three award-winning books to my name, including Be a Better Writer. I do a lot of advocacy work, too, especially around voting, health equity and environmental education. Fun facts: I'm certified in Wilderness & Remote First Aid and Interpretative Guiding -- and I'm a Tar Heel born and bred.

 I’ve been writing since I was a kid. In my professional life I’ve worked as a journalist, writing teacher, newspaper editor, freelancer, and technical writer. I spent 20 crazy years at Microsoft writing and producing software manuals in English and dozens of other languages. These days I focus on creating brand journalism, screenplays and my upcoming collection of essays, Damn Good Things. At The Word Factory: Pete covers technology, cybersecurity, parenting and sandwich-generation issues; edits projects; and provides coaching and training. Fun fact: Margot and I -- and  and two other friends -- once took an epic trip to Cuba.

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I've been working in the design industry for quite a long time, designing everything from logos and corporate branding to product and package design. From 2d to 3d, large to small, corporate to funky, I've created them all. My goal is to make the world a more attractive place, one design at a time. Learn more about my approach to design and see my work. At The Word Factory: Marc designs everything from meaty ebooks to beautiful infographics. He also designed the icon set based on our logo. Fun fact: Margot & I met in Hollywood and volunteered together at ArtShare L.A.

I'm a feature and enterprise writer who enjoys hearing and retelling people’s stories. I've interviewed ecologists, economists, undersea explorers, teenage philanthropists, sabermetricians, Shark Tank winners, hostage takers, Final Four champions, United Nations officials, radical priests, NASCAR legends, sexual-advise columnists, presidential candidates and death-row inmates. These experiences have informed my understanding of the interview process in particular and journalism in general. At The Word Factory: Taylor is a true general assignment reporter, but he's our go-to on all aspects of health and healthcare (including policy), and for personality and customer profiles. Fun Fact: I've been a Word Factory member longer than anyone but Margot.