The impact of customer loyalty

The impact of customer loyalty

Customer loyalty is more than a feeling. It has tangible bottom-line impact. And that's why it's worth your time and effort to cultivate and maintain. We ran some numbers recently to look at the impact of customer loyalty on our operation. You can do the same whether...
Tips for Financial Literacy Month

Tips for Financial Literacy Month

Whether you're an agency owner, a department leader or an individual content creator, enhancing your business financial literacy improves performance, identifies opportunities and risks, and supports better decision-making. Let's assume you understand how to read and...
Top-performing blog topics

Top-performing blog topics

Here are the topics that were of most interest to blog readers in the first quarter of 2021: Why we need the writing process -- The writing process divides the task into distinct functions so we can focus our minds and our work more efficiently. Each step builds on...