Updated October 2023

I learned a lot about customer feedback/experience writing this article for Staples.

Think of Bad Customer Feedback as a Treat, Not a Trick

Bad reviews of your business can be hard to take. Whether it’s on a comment card, a local review site or social media, negative customer feedback strikes fear in the heart of small business owners. But instead of running away from it, ignoring it or responding to it in kind, use the criticism to build your business. Here are seven tips to help you deal with negative feedback from customers.