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How to write an authentic apology

by Margot Carmichael Lester | Aug 27, 2019 | Public Relations/PR practice, Social Media

Social media gaffes are common. Effective and authentic apologies for those miscues are not. But Janelle Monáe recently offered a concise, genuine mea culpa that serves as a good model for any of us. What's good about this apology? It's concise and written in plain...

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