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Customer Experience: The power of a simple “thank you”

Customer Experience: The power of a simple “thank you”

by Margot Carmichael Lester | Oct 28, 2020 | Marketing, Advertising & Promotion

Customer experience is just a fancy way of saying, "be good to the people who shop with you". And as the child of small business owners, I take that stuff really seriously. My parents, who owned a gourmet grocery, wanted people to feel welcomed, encourage them to try...

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