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Recommit to protecting customer data

by Margot Lester | Public Relations/PR practice

Given all the headlines about Facebook and Cambridge Analytica, many of us are now acutely aware of how brands we interact with gather and use (sometimes improperly) our personality and personally identifiable information. That makes now the perfect time to remind you...

Create a better business or corporate holiday card

by Margot Lester | Marketing, Advertising & Promotion

Holiday cards are big business. And they can cause almost as much anxiety as planning the office holiday party. Whether you buy pre-made cards or create custom designs for your business, here are are some tips I gleaned from researching a holiday content package...
Big ideas for Small Business Saturday

Big ideas for Small Business Saturday

by Margot Lester | E'ship, Marketing, Advertising & Promotion

Small Business Saturday is a terrific way to tap into people's innate desires to shop closer to home and with people they know. It's most beneficial for retailers, its original promoters, but any local business can take advantage of the observance. A few years ago, we...

So this happened

by Margot Lester | What-Not, Work Samples

Indulge me in a not-so-humble...
6 traits of a great customer service email

6 traits of a great customer service email

by Margot Lester | Writing/How to Write

I was a long-time fan of Basecamp. No lie, it was a key tool in scaling my operation to meet increased demand from an important client and become content agency of record for a major North American brand. When I upgraded to Basecamp 3 there was a small billing miscue...
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