Small biz & social media

Yesterday, I wrote about my superior Twitter-based customer service experience with Seattle's Bill the Butcher. I was so intrigued by how this small business does its thing that I tracked down the person behind the Tweets. Here's my interview with Terri Ann Johnson,...

Go NOLA!

EDITOR'S NOTE: This is the final installment of our series of interviews marking the fifth anniversary of the worst man-made disaster in U.S. history: the New Orleans levee failures. You can read the other posts here. Today’s installment is part 2 of my interview with...