Tuesday night, Russ and I participated in the #smbiz Twitter chat on newsletters. The feed is hard to follow (but if you want to, search #smbiz), so we pulled together our comments in a more orderly fashion for you, posted here.

Here at The Word Factory, we can work with you on content and design for your newsletter, whether your business is big or small. Contact me if you'd like to chat about how we can help you reach out to your customers, build new business and support your operational goals: margot@thewordfactory.com.