Glossaries are supposed to help us understand, but poorly constructed glossaries often hinder comprehension and creates frustration -- two feelings you don't want people to have when they interact with your organization.
Luckily, making a good glossary isn't super-hard. It requires attention to language (duh!) and putting yourself in the user's shoes.
I broke down the 5 traits useful glossaries have in common and shared some tips for putting them to work here: How to make a good glossary.
Use the cheat sheet to produce a guide to terminology that truly gives users deeper understanding and leaves them with a good feeling about your brand.
Don't feel like it? We can do it for you. Email me!